Shipping information

We ship all our orders with trusted shipping partners to ensure fast and secure delivery.

Shipping countries:
We currently deliver to Germany, Austria, Switzerland and many other European countries.

Shipping time:

• Germany & Austria & rest of the EU: 5-7 working days*

• Switzerland: 6-8 working days*

Shipping costs:

• For free

Shipment tracking

Once your order has been shipped, you will receive an email with a tracking link so you can track your package at any time.

Returns & Exchanges

You have the right to return your order within 30 days of receipt.

Conditions for a return:

• The product is in its original condition and packaging

• It has not been worn, damaged or altered

• The return takes place within the return period

This is how the return works:

1. Send us a short email to info@lucy.shop with your order number and the reason for the return.

2. We will send you all the necessary information for the return.

3. After receiving and inspecting your return, we will refund you via the original payment method.

Please note:

• Return shipping costs are to be borne by the buyer (except for damaged or faulty items)

• Personalized or custom-made products are non-returnable

*Due to the current high demand, processing your order may take up to 3 business days.
We thank you for your understanding and patience.